FAQ

 

1. How long does it take to ship my order after placing it?

After payment is successfully completed, we usually process orders within 1–3 business days before arranging shipment.
Actual shipping times may vary depending on order volume, inventory availability or special circumstances.

2. Can I cancel my order?

If your order is within 24 hours of being placed and has not yet been shipped, you may contact customer support to request a cancellation.
Orders that exceed 24 hours or have already entered the shipping process cannot be cancelled directly.

3. What payment methods are supported?

We currently support the following credit card payment methods:
American Express, JCB, Mastercard and VISA.
Available payment options are subject to what is displayed on the checkout page.

4. How can I contact customer support?

If you have any questions regarding orders, payments, delivery or after-sales matters, you may contact us using the details below:

Address: 955 S HAVANA ST APT 206, DENVER, CO 80012, United States
Phone: +1 (719) 349-8588
Email: info@domivanta.com
Customer Service Hours: Monday to Friday, 9:00–11:00 and 13:00–18:00 (Sydney time, AEST/AEDT)