Order Cancellation Policy
Welcome to Domivanta (hereinafter referred to as “we”). This Order Cancellation Policy explains the rules and conditions under which an order may be cancelled. Please review this policy carefully before placing an order.
Timeframe for Order Cancellation
After an order has been successfully placed and payment has been completed, you may request to cancel the order if it has not been shipped within 24 hours.
Whether an order has been shipped will be determined based on the order status and logistics records.
Orders That Cannot Be Cancelled
Orders cannot be cancelled directly under the following circumstances:
More than 24 hours have passed since the order was placed
The order has entered the shipping process or has already been shipped
If an order cannot be cancelled, you may still be eligible to request further handling in accordance with our published policies, where applicable.
How to Cancel an Order
If you wish to cancel an eligible order, please contact customer support as soon as possible and provide the relevant order information for verification.
Once the order is confirmed to be eligible for cancellation, we will process the cancellation accordingly.
Refunds
For successfully cancelled orders, a refund will be issued to the original payment method used at the time of purchase.
The time required for the refund to be credited may vary depending on the payment service provider or banking process.
Additional Notes
We reserve the right to determine the order status and whether it meets the cancellation criteria within a reasonable scope.
This policy does not affect any other rights you may have where applicable.
Contact Us
If you have any questions regarding order cancellations or related procedures, please contact us using the details below:
Address: 955 S HAVANA ST APT 206, DENVER, CO 80012, United States
Phone: +1 (719) 349-8588
Email: info@domivanta.com
Customer Service Hours: Monday to Friday, 9:00–11:00 and 13:00–18:00 (Sydney time, AEST/AEDT)
Policy Updates
We may update this Order Cancellation Policy from time to time.
Any updates will take effect once published on the website. We recommend reviewing this policy periodically.