Privacy Policy
Welcome to Domivanta (hereinafter referred to as “we”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal information, as well as your rights when using our website and services.
By accessing or using our website, you acknowledge that you have read, understood and agreed to this Privacy Policy.
Personal Information We Collect
When you use our website or services, we may collect the following types of personal information:
Identity information, such as your name
Contact information, such as your email address, phone number, shipping address and billing address
Order and transaction information, such as purchased products, order records, payment method and refund details
Account-related information, such as login details (if applicable)
Technical information, such as IP address, browser type, device information, access time and browsing activity
Communication information, such as records of interactions with our customer support team
We only collect personal information that is reasonably necessary to provide services, fulfil orders and improve user experience.
How We Collect Personal Information
We may collect personal information through the following methods:
When you place an order, create an account or submit forms on our website
When you contact us via email, online channels or other communication methods
When you browse our website and agree to the use of cookies or similar technologies
From third parties that provide support services to us, such as payment, logistics or technical service providers, within a reasonable scope
How We Use Personal Information
We use your personal information for the following purposes:
To process and fulfil orders, including payment, delivery, returns and after-sales support
To send important order-related notifications, such as confirmations, shipping updates and refund notices
To provide customer support and respond to inquiries or requests
To improve website functionality, products and overall user experience
To maintain transaction and website security and prevent abnormal or fraudulent activity
Payment Information
We do not store or directly process your complete payment details.
All payments are handled through secure third-party payment services, and we only receive limited information necessary to complete transactions.
Sharing and Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
With logistics service providers to complete product delivery
With payment service providers to process payments
With service providers that offer technical support, data analysis or website hosting
When reasonably necessary to protect our legitimate interests or website security
We do not sell, rent or otherwise disclose your personal information for independent marketing purposes.
Cross-Border Data Processing
Some of the services we use may be located outside your country or region. As a result, your personal information may be transferred, stored or processed in other locations.
In such cases, we take reasonable steps to ensure that your personal information is handled in an appropriate manner.
Cookies and Similar Technologies
We may use cookies or similar technologies to support website operations and improve user experience, including:
Ensuring proper website functionality
Saving user preferences
Analysing website usage
Improving browsing experience
You may manage or disable cookies through your browser settings; however, doing so may affect certain website features.
Protection of Personal Information
We take reasonable technical and administrative measures to protect personal information from unauthorised access, disclosure, alteration or misuse.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to achieve the purposes for which it was collected or to provide services.
When personal information is no longer required, we take reasonable steps to delete or anonymise it.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, incomplete or outdated personal information
Contact us with questions or concerns regarding personal information handling
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content or privacy practices of those third-party websites. We encourage you to review their policies before providing personal information.
Contact Us
If you have any questions or requests regarding this Privacy Policy or personal information handling, you may contact us using the details below:
Address: 955 S HAVANA ST APT 206, DENVER, CO 80012, United States
Phone: +1 (719) 349-8588
Email: info@domivanta.com
Customer Service Hours: Monday to Friday, 9:00–11:00 and 13:00–18:00 (Sydney time, AEST/AEDT)
Policy Updates
We may update this Privacy Policy from time to time.
Any updates will take effect once published on the website. We recommend reviewing this policy periodically.