Shipping policy
Welcome to Domivanta (referred to as “we”, “us” or “our”). This Shipping Policy outlines important information regarding order processing, delivery areas, shipping timelines, shipping fees and related matters. Please read this policy carefully before placing an order.
Delivery Area
At this time, we only offer shipping within the United Kingdom, including England, Scotland, Wales and Northern Ireland.
We do not ship to any countries or regions outside the United Kingdom. If a shipping address outside the UK is provided, we reserve the right to cancel the order and issue a full refund.
Shipping Carriers
We use reputable international shipping carriers to deliver orders, including but not limited to FedEx, UPS and DHL Express.
The specific carrier used for each order will be selected at our discretion, and requests for specific carriers cannot be accommodated.
Shipping Fees
Orders with a total value of AUD 79.99 or more (including AUD 79.99) qualify for free shipping.
Orders with a total value below AUD 79.99 will be charged a flat shipping fee of AUD 8.99.
All applicable shipping fees will be clearly displayed at checkout.
Order Processing Time
Orders are processed within 1–3 business days.
Business days refer to Monday to Friday, excluding weekends and Australian public holidays.
Order processing includes order confirmation, inventory checks, packaging and handover to the shipping carrier.
Cut-off Time
The daily cut-off time for order processing is 6:00 PM (Sydney time, AEST/AEDT) on business days.
Orders placed and paid for before the cut-off time are typically processed on the same business day or the following business day.
Orders placed after the cut-off time or on non-business days will be processed on the next business day.
Estimated Delivery Time
Once an order has been processed and shipped, the estimated delivery time is 6–10 business days.
Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance, weather conditions, public holidays or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to you.
You may also track your order through the “Order Tracking” link located in the website footer.
Please ensure that the email address provided at checkout is accurate.
Taxes and Duties
All applicable taxes, duties and related charges are included in the product prices displayed on our website.
Under normal circumstances, no additional charges are required upon delivery.
Address Accuracy
Please ensure that your shipping address is complete, accurate and deliverable at the time of placing your order.
We are not responsible for delays, failed deliveries, returns or additional costs resulting from incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions regarding shipping, orders or delivery, you may contact us using the details below:
Address: 955 S HAVANA ST APT 206, DENVER, CO 80012, United States
Phone: +1 (719) 349-8588
Email: info@domivanta.com
Customer Service Hours: Monday to Friday, 9:00–11:00 and 13:00–18:00 (Sydney time, AEST/AEDT)
Policy Updates
We reserve the right to update or modify this Shipping Policy at any time.
Any changes will take effect immediately upon being published on our website. We recommend reviewing this policy periodically for updates.