Refund Policy
Welcome to Domivanta (hereinafter referred to as “we”). This Refund Policy is intended to further explain the applicable circumstances, processing methods and related information regarding refunds, so that you may clearly understand the refund arrangements when placing orders or requesting after-sales support. Please review this policy carefully before making a purchase.
By placing an order and using our website, you acknowledge that you have read, understood and accepted the terms outlined in this Refund Policy.
Eligible Refund Situations
You may request a refund under the following circumstances:
An order is successfully cancelled in accordance with applicable conditions
A product is returned in compliance with the published return and exchange requirements
We confirm that an order cannot be fulfilled or the corresponding product cannot be provided
Whether a refund request qualifies will be determined based on the order status, the condition of the product, communication records and relevant system information. Refund requests are reviewed within a reasonable scope to ensure consistency and fairness.
Refund Process
To ensure that your refund request is handled smoothly, please follow the steps below:
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Contact us through customer support channels and clearly state your refund request
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Provide the necessary order information to assist with verification
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If the refund requires the return of a product, please follow the published return procedures
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Once the relevant conditions are confirmed, the refund process will be initiated
During the refund process, we may contact you if additional information or clarification is required. Please pay attention to any related communications.
Refund Method
All refunds will be issued to the original payment method used at the time of purchase.
For security and consistency reasons, refunds cannot be redirected to another account, nor can they be issued in cash or alternative forms.
Refund Processing Time
After a refund request is confirmed to meet the applicable conditions, refunds are generally processed within 1–5 business days.
The actual time required for the refunded amount to appear in your account may vary depending on the payment service provider, banking procedures or technical factors.
Shipping Fees and Related Costs
If a refund results from an order cancellation, an unfulfilled order or a return that meets the published requirements, related fees will be handled in accordance with the applicable rules.
Under eligible circumstances, customers are generally not required to bear additional refund-related costs.
Non-Refundable Situations
Refund requests may not be accepted under the following circumstances:
The product does not meet the published return or exchange conditions
The product shows clear signs of use, damage or conditions that affect its suitability for further provision
The refund request is submitted outside the applicable timeframes
Other situations determined not to fall within the scope of refundable cases after review
Final decisions will be based on the outcome of the review.
Exceptional or Special Circumstances
In rare cases, refund processing may be delayed due to logistics issues, system delays or other special circumstances. In such situations, we will make reasonable efforts to assist with follow-up. However, we do not assume responsibility for indirect impacts arising from such delays.
Contact Us
If you have any questions regarding refunds, refund status or related matters, you may contact us using the details below:
Address: 955 S HAVANA ST APT 206, DENVER, CO 80012, United States
Phone: +1 (719) 349-8588
Email: info@domivanta.com
Customer Service Hours: Monday to Friday, 9:00–11:00 and 13:00–18:00 (Sydney time, AEST/AEDT)
Policy Updates
We may update this Refund Policy from time to time based on operational needs.
Any updates will take effect once published on the website. We recommend reviewing this policy periodically.