Terms of Service

 

Welcome to Domivanta (hereinafter referred to as “we”). These Terms of Service explain the rules, rights and obligations applicable when you use our online store and related services. These terms apply to all access, browsing, ordering, payment and related activities conducted through our website.

By accessing, browsing or using our website, you confirm that you have read, understood and agreed to these Terms of Service. If you do not agree with any part of these terms, please discontinue use of the services.

Service Scope and Applicability

We provide product display, information browsing, online ordering, payment processing, delivery arrangements and after-sales support through our online store.
All transactions are completed online, and no offline sales, in-person transactions or offline fulfilment are offered.

We may make reasonable adjustments to service content, processes or presentation to ensure normal operation and overall service quality.

Account and Order Information

When using our services, you are responsible for ensuring that all order details, contact information and delivery details you provide are accurate, complete and up to date.
Any delays, failures or issues resulting from incorrect or incomplete information will be your responsibility.

Order Cancellation Policy

Orders may be cancelled only when specific conditions are met.
In general, if an order is within 24 hours of placement and has not yet been shipped, you may request a cancellation. Orders that exceed this timeframe or have entered the shipping process cannot be cancelled directly.

For detailed cancellation conditions and handling rules, please review the following page before submitting a request:
Order Cancellation Policy

Return and Exchange Policy

You may request a return or exchange within the supported timeframe after receiving your order.
The return and exchange period is 35 days, and product condition, packaging integrity and other requirements will be reviewed accordingly.

If you request an exchange, a new order will be created once the original product has been returned and confirmed to meet the applicable conditions.
Exchange orders are processed as new orders and typically require 1–3 business days for order processing.

For full details on return and exchange timeframes, procedures and requirements, please refer to:
Return and Exchange Policy

Refund Policy

Refunds may be issued when an order is successfully cancelled, a product is returned or other applicable conditions are met.
Once eligibility is confirmed, refunds are generally processed within 1–5 business days to the original payment method used at checkout.

Actual refund timing may vary depending on payment processing procedures.
Additional details are available at:
Refund Policy

Shipping Policy

After payment is completed, orders enter the processing stage.
Order processing typically takes 1–3 business days, after which shipment will be arranged.
Once shipped, estimated delivery time is 6–10 business days, subject to logistics conditions.

Orders that meet the specified order value threshold may qualify for free shipping. The applicable threshold is indicated on the relevant page.

For delivery coverage, shipping fees, processing times and estimated delivery details, please review:
Shipping Policy

Inventory and Pricing

Product availability and pricing are shown in real time on the website.
We make reasonable efforts to ensure accuracy; however, inventory levels or prices may be adjusted due to system or operational reasons.

If an order cannot be fulfilled due to availability or pricing issues, we will contact you and handle the matter accordingly.

User Responsibilities and Obligations

You agree to use the website and services for legitimate purposes only and not to engage in any activity that disrupts normal operation or negatively affects other users.
You are responsible for the outcomes of actions taken through your account or usage.

Limitation of Liability

Within a reasonable scope, we are not responsible for indirect or consequential impacts caused by factors beyond our control, technical issues, network interruptions or third-party services.
This section does not affect any rights that cannot be excluded.

Confidentiality and Data Protection

We value the confidentiality of user information and take reasonable measures to protect information obtained during service provision.
Information is used solely to support service operation, order processing, customer support and experience improvement, and is handled according to established rules.

Disputes and Applicable Rules

If a dispute arises from the use of our website or services, both parties should first attempt to resolve the matter through good-faith communication.
If no resolution is reached, the dispute will be handled in accordance with commonly accepted practices related to the service location.

Copyright Notice

All text, images, graphics, symbols and other content displayed on the website are protected.
Unauthorised copying, use, modification or distribution of such content is not permitted.

Contact Us

If you have any questions regarding orders, delivery, refunds, returns or other service-related matters, you may contact us using the details below. We will make reasonable efforts to assist you.

Address: 955 S HAVANA ST APT 206, DENVER, CO 80012, United States
Phone: +1 (719) 349-8588
Email: info@domivanta.com
Customer Service Hours: Monday to Friday, 9:00–11:00 and 13:00–18:00 (Sydney time, AEST/AEDT)

Policy Updates

We may update or revise these Terms of Service based on operational needs.
Any updates will take effect once published on the website. We recommend reviewing these terms periodically.